For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


We're waiting to receive your stamped Tax Free form.


We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at


21% VAT rate

Standard VAT 21%; food and books 6%. Actual tax refund value subject to amount spent and Terms and Conditions. Please note that the Minimum Spend Threshold will increase to €125.01 as of 1st January 2020.

  • Shoppers eligible for VAT / Sales Tax Refund:
    Non-EU residents
  • Currency:
    Euro (€)
  • VAT rate:
  • Minimum spend:
    €125.01 on the same day and in the same store
  • Time limit for customs approval:
    3 months after the month of purchase

Go shopping and get your Tax Free form

Get your Tax Free form Customs approved

Return your Tax Free form to Planet and get your refund and the original store receipt

Required for customs approval:


Fully completed Tax Free form

Purchased goods and receipts

Passport and travel documents

Refund options available:

  • Airport Cash*
  • Credit Card (including UnionPay credit or debit card)
  • Cheque
  • Alipay
    *A cash fee will apply


  • At the airport, please allow enough time for the Customs approval process before your flight departs.
  • If you are departing a Belgian airport, but changing flights at another EU airport and the goods you are exporting are to be checked through to a destination outside the EU, go to Customs at the Belgian airport and your Tax Free form will be export validated as if you were at the EU departure point.

Tax Free shopping in Brussels


Grand Place

  • A market square of exceptional medieval beauty where you'll find the incredible 14th-century town hall (Stadhuis) with its Gothic architecture and the neo-Gothic Museum of the City of Brussels (Musée de la Ville de Bruxelles). Just off the square you'll find Les Galeries Royales Saint-Hubert, a glass-roofed arcade built in 1847, home to luxury boutiques ranging from chocolatiers to clockmakers.


Louise district

  • The biggest and most luxurious brands are found here such as Michael Kors and Adolfo Dominguez. Boulevard de Waterloo - home to Gucci, Chanel, Christian Dior, Armani, Sergio Rossi and Sonia Rykiel. Galerie Louise - outlets including the French menswear brand Bexley. The Louise area is also known for its great restaurants, nightlife and some of the best hotels, including the five-star Steigenberger Grandhotel on Avenue Louise.


Rue Neuve

  • Brussels’ main shopping thoroughfare. There you can find international high street brands such as English fashion chain New Look and Italian lingerie store Intimissimi. The City 2 shopping mall, the largest urban shopping center in Belgium with 104 brands spread over four floors is located here.


The Sablon district

  • You'll find famous Sablon Antiques Market, the oldest in Europe. It takes place all day on Saturdays and on Sunday mornings. This upmarket home to some fine Belgian chocolatiers and destination stores such as Christian Louboutin.

Tax Free shopping in Antwerp


  • The diamond quarter, a square mile of diamond merchants near the central railway station.


Grand Bazaar

  • Antwerp’s largest shopping centre in the medieval town Groenplaats holding over 50 stores.


Fashion District 

  • The Mode Natie, a fashion museum that sits at the district’s epicenter on Nationalestraat. Kammenstraat, pedestrianised area with famous high street brands.

Quartier Latin

  • Antwerp's most famous luxury shopping street. Komedieplaats has brands like Ralph Lauren, Leopoldstraat ha antiques.

Tax Free shopping in Ghent

Henegouwenstraat district

  • Most luxurious stores lie here.


  • Men and women’s fashion and interior design. In the vicinity you'll find famous name brands at Ghent Zuid indoor shopping centre on Woodrow Wilsonplein.

Bennesteeg-Sint-Niklaasstraat district

  • Veldstraat, Ghent’s central pedestrian shopping street offering high street brands.


Korte Meer Street

  • Olga’s Retro, specialises in second-hand handbags from the 40s and 50s and vintage designer bags by brands such as Dior.