For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
For other Tax Free shopping enquiries, please scroll down for regional telephone numbers and email addresses
If you did not get a pre-paid envelope, please post your Customs Approved Tax Free form back to our Shared Services centre in Poland at the following address:
Domaniewska 39, Warsaw, Poland, 02-672.
1000 Lujiazui Ring Road, Pudong, Shanghai, 200120
Wollzeile 1-3, Stiege 2, Top 4.3, Vienna, Austria, 1010
customerservices@planetpayment.com
Telephone: +43 599 04 444
Avenue Louise 523, Brussels, Belgium, 1050
customerservices@planetpayment.com
Telephone: +32 2 536 88 05
44 United Nations Street, Orthodoxou Tower, 7th Floor, Larnaca, Cyprus, 6042
customerservices@planetpayment.com
Telephone: +357 24 82 84 84
Pařížská 127/20, Praha 1, Prague, Czech Republic, 110 00
customerservices@planetpayment.com
Telephone: +420 734 440 633
Østergade 24A, 2. Sal, København K, Copenhagen, Denmark, 1100
customerservices@planetpayment.com
Telephone: +45 702 778 44
Yviri við Strond 4, Thorshavn, Faroe Islands, 100
customerservices@planetpayment.com
Telephone: +354 564 64 00
Itamerenkatu 1, Helsinki, Finland, 00180
Telephone: +358 10 504 4050
Customer support: https://e-taxfree.com/myaccount/Support.aspx
Tour Initiale, 20th Floor, 1 Terrasse Bellini, Paris, France, 92919
customerservices@planetpayment.com
Telephone: +33 1 837 99 010
Sapporobogen 6-8, Munich, Germany, 80637
customerservices@planetpayment.com
Telephone: +49 89 244 109 810
246 Mesogeion, Holargos, Athens, Greece, 155 61
customerservices@planetpayment.com
Telephone: +30 210 67 49 481
Komplex Faktor Zrt, Róna u. 120-122, Budapest, Hungary, 1149
customerservices@planetpayment.com
Telephone: +36 1 791 08 28
Pósthússtræti 3, Reykjavik, Iceland, 101
customerservices@planetpayment.com
Telephone: 800 7538
8 Claremont Road, Sandymount, Dublin, Ireland, D4
customerservices@planetpayment.com
Telephone: +353 1513 3800
Via Gregoriana 54, Rome, Italy, 00187
customerservices@planetpayment.com
Telephone: +39 06 699 233 83
3rd Floor, 293 Republic Street, Valletta, Valletta, Malta, 1110
customerservices@planetpayment.com
Telephone: +356 2203 5500
Luna Arena, Herikerbergweg 238, Amsterdam, Netherlands, 1101 CM
customerservices@planetpayment.com
Telephone: +31 20 520 79 09
Tollbugata 8b, Oslo, Norway, 0152
customerservices@planetpayment.com
Telephone: +47 21 99 54 60
Domaniewska 39, Warsaw, Poland, 02-672
customerservices@planetpayment.com
Telephone: +48 223 075 222
Rua Duque de Palmela, Nº2-4ºesq, Lisbon, Portugal, 1250-098
customerservices@planetpayment.com
Telephone: +351 213 827 140
Building 2A, premises 1, office 16, Prechistenskaya embankment, 45/1, Moscow , Russia, 119019
Calle del Príncipe de Vergara 108, Planta 10, Madrid, Spain, 28002
customerservices@planetpayment.com
Telephone: +34 91 575 64 97
Kungsgatan 37, 4tr, Stockholm, Sweden, 11156
customerservices@planetpayment.com
Telephone: +46 855 803 017
Grabenstrasse 25, Baar, Switzerland, 6340
customerservices@planetpayment.com
Telephone: +41 71 740 93 90
ESENTEPE Mah. HARMAN 1 Sok. HARMANCI GİZ PLAZA Apt. No: 5 , 38 ŞİŞLİ , Istanbul, Turkey, 34394
customerservices@planetpayment.com
Telephone: +90 212 325 45 55
Somerset House, 47-49 London Road, Redhill, United Kingdom, RH1 1LU
customerservices@planetpayment.com
Telephone: +44 203 53 04 100
Level 22, West Tower, Bahrain Financial Harbour, King Faisal Highway, Manama, Bahrain , P.O. Box 20705
Telephone: +973 1368 7777
Westburry Office Tower - 4th floor, Business Bay, Dubai, UAE, United Arab Emirates
Call centre: +971 4 586 4700
