For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
Westfield has operated in the United Kingdom since 2000. Today Westfield’s portfolio has two shopping centres – Westfield London and Westfield Stratford City. Westfield has one of the United Kingdom’s most outstanding shopping centre portfolios with its range of existing London centres and future projects.
Since entering the UK market in 2000, Westfield has opened three major shopping centre developments. In 2008, Westfield opened the iconic Westfield London in west London which was recently ranked the number one shopping centre in the UK by Javelin Group. The centre is 100% let and has firmly established itself on the London retail landscape.
In 2011, Westfield opened Westfield Stratford City, the prestigious gateway to the London 2012 Queen Elizabeth Olympic Park. With over 350 shops, 70 places to eat and drink, cinema, bowling, hotels and offices, Westfield Stratford City is Europe’s largest urban shopping centre.
Westfield London is currently expanding investing in a £1 billion-plus redevelopment project that will add 665,000 sqft of high-quality retail, residential and mixed-use space to create an appealing townscape with a vibrant pedestrian quarter. The precinct’s new homes, shops and businesses will be a valuable addition to the community that lives and works in the White City Opportunity Area. Area: additional 665,000 sqft.