For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Vertu

Vertu’s aim is simple: to create the extraordinary and deliver the world’s best luxury mobile phone experience for its customers.

They do this not only by putting something truly exceptional in your hand but also by ensuring your Vertu is more than an object of desire that blends a unique trilogy of craftsmanship, performance and services.

Every Vertu is handmade by a single craftsman in England using the most exceptional materials, such as ruby, sapphire and titanium, each carefully selected not just for their stunning appearance but for their exceptional strength.

Each process and function of a Vertu phone has been developed to meet the very highest benchmarks of power, reliability and performance. From crystal-clear sound and breathtaking images to fast processing; and from global connectivity you can rely on, to the toughest materials, tested to rigorous standards. While each Vertu is a pleasure to hold and use, it is far more than a phone, giving customers access to a truly exclusive world through the lifestyle services. Concierge service provides personalized assistance for almost anything desired, day or night, no matter where you are. Life offers ‘money-can’t-buy’ experiences, such as world-famous cultural and sporting events, access to private members’ clubs and ‘closed-door’ shopping experiences from famous fashion houses. Certainty gives the peace of mind that Vertu phone and data are completely secure – and that you’ll be online whenever you need to be.

www.vertu.com

Where can you shop Vertu Tax Free:

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