For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


The Whisky Exchange

The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to the internet's No.1 specialist retailer of whisky and fine spirits, serving thousands of satisfied customers every week. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on their excellence of product, fairness of price and reliability of service. As a family company they believe that these qualities are what their customers value. They are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to their range, while continuing to innovate and improve their online functionality and the outstanding customer service that has won them a loyal and ever-expanding customer base.

 

The Whisky Exchange have two shops in London, their Covent Garden shop is a spirit lover's dream, with two floors filled with delicious whiskies, fine spirits and luxury Champagnes. At the Great Portland Street shop you'll discover a wonderland of drinks and flavours, just ten minutes from Oxford Circus tube station, two floors filled with everything you need, from delicious whiskies and rare gins, to fine wines and great beers.

 

To find out more about The Whisky Exchange, please visit: www.thewhiskyexchange.com 

Where can you shop The Whisky Exchange Tax Free:

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