For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

The Village

The Village : 80 premium brands with a 30 to 70% discount all year long, among which: Polo Ralph Lauren, Sonia Rykiel, Tumi, Paule Ka, Ted Baker, Gerard Darel, Nike …

Located only 15min away from Lyon Saint-Exupery Airport, 30 minutes away from Lyon city-center, 1h30 from Geneva and on the highway towards the French Alps, this new shopping venue is ideally connected by train, plane, road and is able to welcome tourists from all over the world.

On site, discover our F&B venues such as Angelina, Pierre Hermé and Rendez-vous Bocuse Original Comptoir, as well as all the exclusive services to enhance your experience.

Multilingual personal shoppers, handsfree shopping, private butlers, airport transfers, and VIP Lounges are here to fulfil your needs and wishes.

Enjoy tax free shopping: gathered all your purchases below 175.01€ from the partner brands* and obtain your Tax refund (Total of the purchases amount should reach 175.01€ to obtain the tax refund) – For more information visit our Tax Free area at The Village. If you subscribe to the privilege membership, enjoy up to 14% tax refund.

* To discover furthermore The Village and plan your next visit, browse www.thevillageoutlet.com

 

Information

Name: The Village

Address: Parc du couvent, rond-point Ecorcheboeuf 38090 Villefontaine

Opening hours :

The stores at The Village are open :

From Monday to Saturday : 10 :00am –8:00pm

 

The restaurants at The Village are open :

Sunday, Monday, Tuesday, Wednesday from 9 :30am to 10:00pm

Thursday, Friday and Saturday from 9:30am – 11:00pm

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