For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


The Perfume Shop

The Perfume Shop, where memories come to life.

The Perfume Shop is the UK's largest specialist fragrance retailer with over 260 shops nationwide, selling all major designer fragrance brands at value for money prices.

The Perfume Shop also gives its customers that little bit more:

FREE gift wrap service available in store

FREE impartial perfume advice

The Perfume Shop prides itself on providing unrivalled customer service that is tied in with expert perfume knowledge passed on to each and every customer. Walk into a store today and you'll find staff behind the counter who are passionate about scents and have been trained to help you make the perfect perfume purchase.

There are over 1,000 sales advisors working in 260 stores nationwide. Those looking for advice on finding the perfect token of affection are in expert hands. The Perfume Shop boasts the largest number of industry recognised graduates of The Fragrance Foundation Online Training Programme in the UK.

www.theperfumeshop.com

Where can you shop The Perfume Shop Tax Free:

Privacy