For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Roberto Coin

The Roberto Coin was founded in 1996; the brand is now among the most renowned Italian jewellers and at the top of international studies on creativity and quality.
Taste and experimentation turn each creation into an unedited example of style and innovation that soon catches the attention of the jewellery and fashion world.
Each piece created by Roberto Coin is the result of a thorough process, a journey among different cultures and multi-ethnical influences, through the world of nature, between echoes of the past and future projections. The capability to transfer the most varied experiences, dreams and perspectives into the jewels, characterises the brand’s collections with an unmistakeable mark of identity and uniqueness.
Roberto Coin signs each one of his pieces with a small ruby casted inside the jewel, in direct contact with the skin of who wears it. This magical signature, surrounded by an antique halo of legend, represents the message of good wishes that Roberto Coin dedicates to his passionate clientele.

Where can you shop Roberto Coin Tax Free:

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