For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Real Madrid C.F.

The Official Real Madrid Stores are the space where the Real Madrid’s essence lives. A single place to find a comprehensive choice of official Adidas football kits, training shirts, fashion and accessories that worn your favourite Real Madrid players. The stores also offer items for kids, babies, balls and an extensive range of exclusive products, exclusively available direct from the Real Madrid FC.
Effort, sacrifice, teamwork and constant self-improvement are the values that have led Real Madrid to get the greatest achievements during its over 100-year history and receiving the highest title awarded by FIFA as the Best Club of the 20th Century Trophy. These values govern the daily work of all persons that are a part of the Real Madrid official shops, always offering the very best service. Fans feel they are at the Santiago Bernabéu Stadium. They may be photographed with the Champions Trophy and images of their idols, as well as enjoy the club historical products such as boots used by players and shirts signed by the team.
The Official Real Madrid stores are always located in the best areas of major cities. You can take advantage of the Premier Tax Free Shopping services in Madrid in the Official Real Madrid stores situated on Gran Via, Carmen, Arenal and Las Rozas Village, the outlet shopping center. Also in Palma de Mallorca store on Plaza de Cort. In addition, we are working to take the Real Madrid all over the world and being always closer to our fans.
If you are in Spain, do not miss the opportunity to wear the new Real Madrid third kit 15/16 before anyone else. Feel the glory of the Champions!!

Where can you shop Real Madrid C.F. Tax Free:

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