For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Printemps

Founded in 1865, Printemps Haussmann is the ultimate Paris shopping destination when it comes to luxury, fashion, and beauty. The spacious 45,000sqm department store offers the latest collections from the most prestigious brands. Going beyond the typical shopping experience, Printemps offers exclusive and tailor-made services including personal shoppers, hands-free shopping, immediate tax refund, hotel delivery and worldwide shipping, making it a shopping haven for high-end consumers.

 

The store also boasts six restaurants as well as a rooftop terrace, located on the ninth floor of the beautiful, iconic building, which offers a breathtaking panoramic view of the most stunning Parisian monuments.

 

Printemps has now extended its know-how with a 2,600sqm Printemps du Louvre entirely dedicated to luxury accessories and fine watchmakers. Discover this new space, which celebrates both fashion and art in the heart of the world’s most beautiful museum.

 

Designed to be a refined store, it showcases a curated selection of luxury accessories, jewellery, fine watches, beauty products, and fragrances.

 

Open every day including Sunday.
SPECIAL OPENING 2016 (Printemps Haussmann)
From 11 am to 7 pm
Monday, August 15th
From 10.30 am to 7.30 pm
Tuesday, November 1st
Friday, November 11th
Sundays from 11 am to 7 pm
November 13th, 20th, and 27th, December 4th, 11th and 18th

departmentstoreparis.printemps.com

Where can you shop Printemps Tax Free:

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