For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Poiray

Among the most legendary French jewellers, Poiray, since its creation in 1975, has established an excellent reputation for their design audacity that provides a welcome alternative to traditional jewellery.
In the course of its history, the brand has become known for creating innovative designs, especially their convertible watch collections available in an endless combination of reversible faces and bracelet models. 
Poiray uses a combination of fine gem stones and delicate gold work in its pieces to change their function creating an almost a new piece of jewellery each time.  You can switch a ring according to your mood or to match your outfit.
This interchangeable ring collection is called “Ma Préférence” and has become one of the top sellers of the brand. With a delicate curve base made in the pink, yellow or white gold, you can add and change gem stones as desired.  Precisely designed in a way to perfectly reflect the light of each gem stone, the "Ma Préférence" range is available in an infinity of colours, the most beautiful being Amethyst, Tourmaline, Citrine, Quartz and Aquamarine...

Where can you shop Poiray Tax Free:

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