For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Plukka

Plukka is the premier discovery machine for the world’s most creative designer fine jewellery.
Through their curated online shopping platform, trunk shows and brick and mortar boutiques, they represent the most exciting emerging and established designers from around the world, as well as products from their own brand.
Their collection spans a breathtaking range of styles, from traditional to avant-garde with loads of options in between. Unifying this kaleidoscopic selection, their commitment to no-compromise creativity underpins our choice of designers and explains why they frequently choose to work with relative unknowns rather than household names.
In today’s jewellery market, the rarest product of all is talent which can give birth to defining originality – especially over a sustained period of time. Far from being a slave to brands, the Plukka client cherishes personal style signifiers which mark her out as a leader, not follower, and speak volumes about her love of originality and creativity.
With their diversified, made-to-order, bricks and clicks model singled out as the “future of fine jewellery retail”, Plukka has garnered industry accolades such as “Best Etailer” and “Most Innovative Retailer” from leading industry bodies such as JNA, owner of the world’s largest jewellery fairs.

Where can you shop Plukka Tax Free:

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