For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


OG

Started in 1971 with the establishment of OG People’s Park in the heart of Chinatown, OG now has 3 stores conveniently located within the city. OG Department Stores are a one-stop family-friendly destination for your everyday needs at the best affordable prices.

 

As a true home-grown Singapore brand, OG operates 3 department stores – OG Albert, OG Orchard Point and OG People’s Park – firmly anchored in the city. Besides the convenient locations, OG prides itself in keeping up with the latest trends and providing the best selection of quality merchandise at exceptional value. To give customers more options for affordable and practical products, OG has added several house brands to the variety of brands available in-store. With such a wide selection of home ware, apparel, shoes, bags, children’s wear, toys, travel goods, beauty and health products, it is most certainly a one-stop shopping experience for everyone in the family to enjoy.

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