For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Neom

At Neom, we believe wellbeing starts with the little moments, those small steps you can take every day to take care of your body and your mind. Like kick-starting your day with a super energising shower at 6am, lighting a candle to create a calm zone for your family after a busy day, or unwinding your body and mind with a deeply relaxing bath before bedtime.

That’s why our award winning range of luxurious bath, body and home products are created with powerful, 100% natural, therapeutic fragrances to nurture your body, support your mind and boost your wellbeing – so you can make the most of every moment.

Discover the Neom experience at our stores stores - Kings Road London, Wimbledon Village and in our Victoria Gate store in Leeds. Take our unique interactive Scent Discovery Test to reveal your underlying need. Whether it’s better sleep, stress relief, an energy boost or mood lift you’re craving, our friendly Neomologists are on hand to provide personalised product recommendations, expert tips and practical advice to support your everyday wellbeing.

 

https://www.youtube.com/watch?v=jLw3y55r-jI

Where can you shop Neom Tax Free:

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