For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
DFG is a retail company whose origins date back to 1962, a family business which has evolved over the years mainly due to the entrepreneurial spirit created by its founders.
In 1962, two young men, Lefteris and Kostas Tsavdaroglou, guided by their mother, Olga, and motivated by their love and passion for creativity, took their first steps in their home city of Thessaloniki, opening their boutique, ‘Elena’, later renamed ‘DiL’, on Tsimiski Street.
1980 was a pivotal year for the development of the group, as Lefteris Tsavdaroglou, with the involvement and active contribution of his wife, Katerina, decided to make a new, separate start for themselves, opening a new branch of DiL at Tsimiski and Ag. Sofias street, where it remains up until today.
From 1982 to 2014, they opened MaxMara Franchise boutique and Marina Rinaldi Franchise boutique in Thessaloniki, MaxMara and Marina Rinaldi store in Larissa, Max&Co. Franchise in Thessaloniki and MaxMara flagship store in Athens. After these openings, it was decided to further extend the group’s activities in collaboration with Attica department stores opening shops in shops for MaxMara Weekend, MaxMara Studio, Marella, Penny Black, MAX&Co in Athens and Thessaloniki. In 2014, the group embarked on repositioning the Escada brand in the Greek market, starting with the group’s flagship store, DiL, in Thessaloniki.
With about 90 employees and a network of over 20 single-brand, multi-brand stores and shops-in-shop, the DFG operates in Athens, Thessaloniki and Larissa regions, while the passion and determination of its founder, Lefteris Tsavdaroglou, has been inherited by the next generation, his three children. With the same dedication to hard work, and love and passion for creation, they have committed themselves to expanding their business on the basis of the same values and principles, as always, looking towards the future and continually searching out new challenges.