For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Mappin & Webb

Mappin & Webb is a true British treasure with over 241 years of tradition and historical significance in the world of silver and jewellery.

Renowned for combining timeless craftsmanship with superior quality and contemporary design, for over two centuries Mappin & Webb have produced exquisite jewellery, elegant silverware, watches, glassware and the unique lifestyle accessories that have long been at the heart of affluent British society.

Illustrious clients throughout the decades include Queen of France Marie Antoinette, the last Czar of Russia Nicholas II, Winston Churchill, Charles Dickens, Harry Houdini and Grace Kelly. Part celebration, part exploration, it is a renewed expression of the spirit of discovery that has driven Mappin & Webb for the last two centuries.

The brands relationship with the monarchy began in the late 19th Century and was formalised when Her Majesty Queen Victoria first granted a Royal warrant to Mappin & Webb as silversmiths, in 1897, the year of Her Majesty's Diamond Jubilee. Mappin & Webb has held a Royal warrant as Silversmiths to each of the five subsequent sovereigns. Today the brand holds a Royal Warrant as Jewellers, Goldsmiths and Silversmiths to Her Majesty The Queen and as Silversmiths to His Royal Highness The Prince of Wales.

Where can you shop Mappin & Webb Tax Free:

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