For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Joyalukkas

Joyalukkas is one of the world’s largest jewellery retail chains with a presence in 11 countries across the USA, UK, GCC and Asia. Its network of over 130 showrooms offers a million world-class traditional and contemporary jewellery designs from the best designers around the world.


With a presence across the UK, USA, Singapore, UAE, Malaysia, Qatar, Oman, Bahrain, Kuwait, Saudi Arabia and India, Joyalukkas has become a household name for variety, quality and value. With unique offerings such as the world’s first and only Diamond Cave, a dedicated wedding planning service and the comprehensive Joyalukkas Golden Rewards loyalty programme, Joyalukkas is not only recognised as one of the world’s best brands in the industry but also as the world’s favourite jeweller.

Founder, CEO & MD, legendary entrepreneur Mr. Joy Alukkas credits the brand’s success to an uncompromising attitude towards quality, which has won over the hearts of over 10 million customers from around the world and garnered the jewellery retail chain much acclaim.


Part of the Joyalukkas Group, Joyalukkas Jewellery is renowned worldwide for quality, designs, best value offerings, convenience and setting new benchmarks in customer service. It is one of the few to be recognised for exceptional standards in jewellery retailing, including being awarded ‘Superbrand’ status 8 years in a row since 2010. It is also the first retail chain to be awarded both ISO 9001 and ISO 14001 certification, as well as the world’s largest showroom recognition from Limca Book of World Records.

 

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