For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


John Vavartos

With a unique brand that unites a rock n’ roll sensibility, old world craftsmanship and modern innovation, John Varvatos has become a leading menswear designer. Upon entering the John Varvatos London store, the largest to date and the company’s flagship, customers will experience the ultimate shopping expression of the brand, located on three floors. Inspired by the John Varvatos New York City Bowery location (formerly the seminal underground rock club CBGBs), the ground floor mixes Fender guitars, Marshall amps, music memorabilia, rare vinyl and picture discs, books and vintage and modern audio equipment with the brand’s latest menswear collections, thus offering a glimpse into the brand’s connection and heritage to music. A wide range of sportswear lives on the second floor, from leather jackets and essential outerwear, to luxurious knits and jeans treated with innovative finishes. The third floor houses tailored clothing, complete with expert sales stylists trained to create looks for the world’s most stylish men. From the art director to the CEO, the John Varvatos London store is a one-stop men’s shopping mecca.

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