For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We're waiting to receive your stamped Tax Free form.
We will update your tax refund status once we receive it.
If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.
We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have not been paid after 5 days, please email us at
Exclusive brand products at great value prices are waiting for you in the Heinemann Duty Free shop at Vienna airport. Make your choice from a huge selection: whether you are looking for fragrances or cosmetics, fine wines or spirits, confectionery, speciality foods or accessories - you will find it all here. With such a great selection of branded products at such good prices, it is always worth leaving some space in your hand luggage. For example, the special offers change each month and are reduced by a further 30%.
Visit the Heinemann Duty Free shop at Vienna airport on your next trip. Heinemann look forward to welcoming you.
Heinemann Duty Free at the Vienna International Airport
D Gates Mon - Sun 05:00 - 22:00
Plaza Mon - Sun 05:00 - 22:00
C Gates Mon - Sun 06:00 - 21:00
G Gates Mon - Sun 05:00 - 22:00
F Gates Mon - Sun 05:00 - 22:00