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We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
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We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
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We have received your Tax free form and paid your refund by one of the following refund methods:
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We have paid your refund by one of the following refund methods:
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We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
An International Star – Behind the rising brand was Hans Stern, a young German émigré, and a 'carioca' at heart.
At the beginning of the 1950s, a small Brazilian jewellery company was making a name for itself in international circles. Behind the rising brand was Hans Stern, a young German émigré, and a 'carioca' at heart. Several years earlier, in 1945, aged 22, he had founded a small gemstone trading business in Rio de Janeiro – the beginning of this success story.
Throughout more than 50 years, H.Stern has solidified its prestigious image in Brazil and abroad. In 1964, while Hans was preparing to cross the Atlantic to expand his business in Europe and the Middle East, Time magazine called him "the king of diamonds and coloured gems, capable of unveiling the personality hidden in every precious stone". Years later, the brand has become synonymous with beauty and good taste, be it in New York, Paris, Frankfurt, Rio, São Paulo, Tel Aviv, or anywhere in the world.
Today, H.Stern jewels are often seen adorning the famous necks and wrists of national and international celebrities. What could be more appropriate for the jeweller whose German surname translates into English as ‘star’?