For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


GMS

GMS Stores are Apple Premium Resellers, stores where visitors have the opportunity to get to know and try the newest Apple products and innovative solutions on a welcoming environment.  The stores, totally designed by Apple, offer the complete range of Mac, iPad, iPhone, Apple Watch and iPod along with a wide range of accessories and gadgets.

A part of the accessories offer is dedicated to special collections, inspired by Portuguese culture and traditions, where you can find the ideal souvenir to take home with you, or just to offer someone back home.

Knowledgeable experts are available to help visitors learn about all the latest products from Apple including iPhone 7, with the best performance and battery life ever in an iPhone, the new Macs with Touch Bar, faster and more powerful than before, yet remarkably thinner and lighter and iPad Pro, an uncompromising vision of personal computing for the modern world. 

The hands-on environment provides visitors the opportunity to test-drive the full range of products and Apple-trained staff can offer impartial advice to both consumer and professional customers. GMS Store also offers regular in-store demonstrations and training to help customers get the most out of their purchases. 

GMS Store is the largest Apple Premium Reseller in Portugal, with five stores in the Lisbon area (Chiado, CascaiShopping, Colombo, Amoreiras and Forum Almada), one at the Algarve, one in Braga and the online store. 

Where can you shop GMS Tax Free:

Privacy