For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
GMS Store is the Apple Premium Reseller present in mainland Portugal with 10 stores. It is the store where visitors have the opportunity to discover and experience the newest Apple products and innovative solutions in a welcoming environment. The stores, entirely designed by Apple, offer the full range of Mac, iPad, iPhone, Apple Watch, AirPods, AirTag and Apple TV along with a wide range of accessories and gadgets.
A part of the accessories offer is dedicated to special collections, inspired by Portuguese culture and traditions, where you can find the ideal souvenir to take with you, or just to give someone at home.
Experienced experts are available to help visitors learn about all of Apple's latest products.
The hands-on environment offers visitors the opportunity to test drive the full range of products, and the Apple-trained staff can offer unbiased advice to consumers and professional customers. The GMS Store also offers regular in-store demos and training to help customers get the most out of their purchases.
The GMS Store is the largest Apple Premium reseller in Portugal, with ten stores – Chiado – Colombo – Amoreiras – Almada Forum – Forum Algarve – CascaiShopping – Braga Parque – Porto – Aveiro Glicínias Plaza – Alegro Montijo and the online store.