For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We're waiting to receive your stamped Tax Free form.
We will update your tax refund status once we receive it.
We're processing your tax refund.
If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your refund has been paid!
If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:
If you have not been paid after 5 days, please email us at
If you love shopping don’t miss FoxTown, the paradise of luxury and elegance where 160 stores of the most prestigious brands for men’s, women’s and children’s clothing, sporting articles, household goods and accessories are under the same roof. A successful combination of quality and low prices whereby manufacturers such as Armani, Gucci, Burberry, Corneliani, Loro Piana, Philipp Plein, Polo Ralph Lauren, Dolce&Gabbana, Hugo Boss, Guess, Michael Kors, Coach, Montblanc, Pollini, Versace, YSL offer their surplus and garments from the previous season at prices discounted from 30% to 70% making the dream of discreet and advantageous shopping come true. FoxTown is open 7 days a week from 11am to 7pm. Te. +41 (0) 848 828 888
Not only that, in the Centre one will find free parking for 1’200 cars, a Casinò, 7 restaurants and bars, a currency exchange office, a Tax Free Refunds Point, a dressmaker’s and a cloakroom so as to enjoy shopping without the weight of coats and jackets: all this makes FoxTown an entertainment and amusement destination for the whole family all year around. To make a stay more unique and special, free wi-fi service is available.
FoxTown Mendrisio is just 15 km south of Lugano and about 50 km north of Milan, directly off the Mendrisio exit of the A2 motorway and only a 2 minutes walk from the Mendrisio S. Martino railway station.