For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


FatFace

FatFace is a fast-growing lifestyle clothing and accessories retailer, based in the UK.


It was 1988. Two young British guys were skiing in the French Alps, had an idea, and started to talk. What if they started selling tees and sweats, and made enough money to carry on skiing? And what if it was possible to live their dreams by setting up a small business with a big heart?


Their favourite ski run was ‘La Face’ in Val D’Isere, a ‘black-run’ which inspired our company name FatFace. Over 25 years later we still love adventure, love life and have the same strong values. We still make clothes that reflect the happy, healthy and active lifestyles of our customers.


Our clothes are proudly designed by our team in England with a focus on modern styling and ‘hero’ pieces for your wardrobe. We care about the detail and we create clothes that are built to last, at prices you can trust. We wash them again and again, until they have that relaxed ‘old favourite’ feel, from new. We believe our clothes are washed in happiness, before they find their way to you. It’s what makes FatFace different. We like that and we hope you do too.


There are currently over 220 FatFace stores in the UK, Ireland and the USA – located in market towns, holiday locations, high street shopping centres and high footfall travel hubs.

 

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