For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Duke & Dexter

Duke & Dexter is a British born footwear label, specialising in premium loafers for those who appreciate modern, functional and spirited apparel.

Designed in London and handcrafted in England, they innovate the conventional whilst working off traditional styles, through offering an array of colours, textures, prints and motifs, while never faltering on exceptional comfort to accommodate a contemporary lifestyle.

Since launching in 2014, D&D have received international recognition, selling to over 100 countries worldwide, alongside reputable retailers in the UK including Liberty’s, Fenwick and Selfridges and Harrods this year.

They are hugely fortunate to have a credible celebrity client base, including the likes of Justin Timberlake, Ryan Reynolds, Eddie Redmayne, Poppy Delevingne, Tinie Tempah and Tyson Beckford, who over the years have helped cement Duke & Dexter’s position as a leading loafer label.

Where can you shop Duke & Dexter Tax Free:

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