For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


deLaCour Asia Pacific

deLaCour was born from the design of a very special timepiece, the Bichrono, and other creations have followed naturally. The creative process is what defines deLaCour. In a market saturated by global brands, deLaCour speaks to a niche clientele which values individuality over current trends. To wear a deLaCour watch is an affirmation of one’s personality.


The award-winning slogan “Since Tomorrow” defines Delacour’s conception of creativity. We like to say that, thanks to our constant innovation, the history of the brand is written in the future. deLaCour is a reflection of our time.


The slogan "Since Tomorrow" is associated with the symbol of modernity and innovation; it evokes an ongoing development that defies time.


The founder’s aspirations are to express duality in the brands’ DNA:

  • Classicism and Avant-garde
  • Tradition and Innovation
  • Past and Future
  • Formal and Casual


deLaCour was founded in 2003 when the Bichrono watch was launched.

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