For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Daks

The DAKS name has always been synonymous with British Heritage, style and elegance. Originally founded in 1894 by Simeon Simpson, DAKS has since become one of the UK’s most quintessentially British luxury labels, specialising in fine tailoring and accessories for both men and women, whilst continuing to uphold the values of quality, reliability and innovation first established over 100 years ago. These values remain unchanged and paramount to the brand’s identity, as does the pursuit to create much loved British classics.

DAKS is very proud to hold Royal Warrants granted from three members of the Royal Family, only one of 15 firms (out of a total of 820) to do so. Officially granted to DAKS’ Simpson Piccadilly store in 1956 was the Royal Warrant of HRH The Duke of Edinburgh, followed by the Royal Warrant of HM The Queen in 1962 and HRH The Prince of Wales in 1982. The Royal Warrants are a hard-earned reflection of excellence of product and service.

Worldwide, DAKS is exported to 30 countries and sold in over 2,000 speciality shops, major stores and concessions, with a strong reputation in the Far East markets. DAKS flagship store remains in the heart of London on Old Bond Street.

Where can you shop Daks Tax Free:

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