For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Charles & Keith

CHARLES & KEITH was established in 1996 by fashion entrepreneurs Charles Wong and Keith Wong with the foresight of providing fashionable footwear that was tailored to the sizes of Asian women.


A lifestyle brand that transforms the latest trends into accessible fashion, CHARLES & KEITH’s product offerings have diversified to include bags, accessories and costume jewellery that inspire with experimental designs. The brand is the fashion destination for stylish urbanites and is synonymous with curated collections of relevant designs.


From a single store in Singapore, CHARLES & KEITH has grown to more than 500 stores in Asia Pacific, Europe and the Middle East. CHARLES & KEITH has garnered a strong presence both online at CHARLESKEITH.COM as well as in fashion cities such as Dubai, Seoul, Shanghai and Taipei. The brand has also begun its foray into locations such as Macau’s The Venetian.


CHARLES & KEITH also believes in being socially responsible by being an advocate for various Humanitarian Causes as well as Human Excellence and Environmental Initiatives. Since 2010, the brand has initiated the use of Forest Stewardship Council (FSC) certified paper to reduce its carbon footprint.


Through the years, CHARLES & KEITH has collaborated with international organisations such as United Nations Entity for Gender Equality (UNWOMEN), Breast Cancer Foundation and Earth Hour in support of various philanthropic and environmental causes.

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