For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Carat

Founded by Englishman Scott Thompson in 2003, CARAT* London is one of the world’s leading fashion fine jewellery houses. Their pieces combine the timeless glamour of a bygone era with modern day wearability for the women of today.

Celebrities from all over the world wear CARAT* including Ellie Goulding, Lady Gaga, Rita Ora, Lily Allen, Lucy-Mecklenburgh, Mel B, Fearne Cotton and Courtney Love Cobain to name a few.

CARAT* jewellery is about fantasy rather than reality and our jewels are chosen rather than invested, admired rather than shown off. Most importantly, their jewels are created to be worn rather than hidden in a safe.

CARAT* designs are conceived and developed in-house and are crafted using precision hand cut created gemstones. Each piece of jewellery is held to the highest standards. Their goal is to imagine and create the most exquisite jewellery.

CARAT* has boutiques in cities including London, Hong Kong, Shanghai and 250 points of sale around the globe. 

www.caratlondon.com

Where can you shop Carat Tax Free:

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