For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Buckingham Palace

Buckingham Palace has served as the official London residence of Britain's sovereigns since 1837.


Located Westminster within the City of Westminster on the north bank of the River Thames, the Palace is very much a working building and the centrepiece of Britain's constitutional monarchy.


Although in use for the many official events and receptions held by The Queen, the State Rooms at Buckingham Palace are open to visitors every year.
The Buckingham Palace Shop offers a wide range of exclusive gift items inspired by the works of art in the Royal Collection, many of which are displayed in the State Rooms at Buckingham Palace. You can purchase china, jewellery and clothing, homeware, food and drink, children’s toys, books and postcards.


You can also visit Royal Collection Shops at The Queen's Gallery and the Royal Mews at Buckingham Palace, and the Garden Shop during the Summer Opening of the Palace.


For visitor information, please visit the Royal Collection website: www.royalcollection.org.uk

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