For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
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For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Born in Colombia and raised between Miami and London, Edgardo Osorio combines his eye for drop-dead glamour, his passion for modern design, and his hand for highluxe craft into desirable footwear.
After attending the London College of Fashion and Central Saint Martins, he made his first strides in the footwear world with the most prestigious luxury brands such as Salvatore Ferragamo, Sigerson Morrison, René Caovilla, and Roberto Cavalli. In 2011 after working in the industry for 10 years, he launched the luxury footwear brand Aquazzura.
Striking the perfect balance between modern design and impeccable craftsmanship, Edgardo wanted to create stylish yet wearable footwear for the modern woman. Aquazzura mixes a refined European aesthetics with modern American sensibility and Latin flair. He draws his inspiration from the European tradition of high craft and luxury while creating modern shoes that are both sexy and incredibly comfortable, winning him awards such as Footwear News’ “Vivian Infantino Emerging Talent Award” in 2013 and Elle Spain’s Elle Style Awards as the 2014 “Best Accessories Designer of the Year”.
Edgardo’s studio is situated in the historical Palazzo Corsini along with the recently opened flagship store. This strategic location is along the Arno River in the heart of Florence and close to the best shoemakers and craftspeople in the world.
In three years, Aquazzura has become available in 45 countries in the top retailers around the world and has gained global recognition as an innovator in the Footwear Industry.
Aquazzura shoes can be seen on the feet of trendsetters, European royalty and fashion insiders around the globe. Coveted by many fashion-forward women, the “Sexy Thing” bootie has already been claimed a “Must Have” shoe by the influential fashion press. Edgardo Osorio has been featured in numerous international magazines and recently was cover story in Harpers Bazaar UK as the New Hottest Shoe Designer.
