For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Anabela Chan

Arguably the most glamorous, sumptuous and unique jewellery boutique in the capital; Anabela Chan Joaillerie is one of London’s best kept secrets.

 

Offering one-of-a-kind fine and fashion jewellery in a gallery/boutique environment set amongst the tree-filled courtyard of The Ham Yard Hotel in the midst of Regent Street, Soho and moments from Mayfair.


Welcoming and luxurious, with a touch of otherness, Anabela Chan’s eponymous store is all vivid colors and geometries borrowed from nature. Perfectly reflecting her jewellery, it also showcases inspirational treasures and exotic curiosities from the designer’s travels.


Anabela Chan is a London and Paris-based award-winning jewellery designer and artist, who graduated from the world-renowned Royal College of Art in 2013 with 5 prestigious awards, including VogueTalent 2014 and nominated for the UK Jewellery Award 2015.
“I want to create magical, fun and fabulous jewels that tell stories. My pieces combine the timeless craftsmanship and allure of high jewellery with a modern wearability, and a joyful playfulness reminiscence of our childhood dreams. It is about offering inspiring, beautifully-crafted jewels with longevity; works of art that are worn, loved and treasured forever.”

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