For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Aeroville

Aéroville is the new standard of shopping center, with a very large offer of 200 shops, including 30 restaurants, a dining plaza with weekly events, premium and daily services, tax free shopping, and a full digital experience before and during the visit.

Imagined like an airport terminal, the design of Aeroville transports visitors around the world through different universes that reminds the 5 continents: Africa Lodge, Bali Market, Tokyo Mix, Nordic Chic, and the 'Terminal Cook’. Each of these areas is treated with materials of high quality: wood, marble, leather and textile, which bring warmth, modernity and elegance to the site.

Built on one level, the dimensions of Aeroville have never been seen before: 11m wide malls and double height iconic shopfronts up to 8m. This unique concept will enable customers to rediscover their favorite brands in a completely new way. From Zara to H&M, Rituals, Auchan or Sephora, you will always find what you need from your favorite international brands to the trendy French designers.

 

PRACTICAL INFORMATION

  • Open 7/7 from 10 A.M. to 8 P.M.

  • 5 hours free parking

Where can you shop Aeroville Tax Free:

Privacy