When you pay in your own currency using Planet’s Pay in Your Currency service, Best Rate ensures that you get the best exchange rate on your Visa or MasterCard transactions or we will refund you 150% of the difference.

When using a Visa or MasterCard at participating merchants, you will be offered Pay in Your Currency, which gives you the choice of paying in your own currency, rather than the local currency.

By opting to pay in your own currency, your credit card receipt will show the exchange rate, the local currency amount, and your exact own currency amount at the point of sale.

This eliminates all uncertainties about the cost of your purchases and Best Rate means you will always get the best exchange rate or we refund you 150% of the difference!

Benefits

As an international traveller, Best Rate gives you complete peace of mind when paying by credit card in a foreign country. Not only are you getting the best exchange rate on the transaction but by selecting the option to pay in your own currency you can benefit from the following;

Simplicity: The transaction will be converted automatically; avoid calculating how much something costs in your home
Transparency: You will be able to see the exact amount that will appear on your credit card statement.
Certainty: Avoid nasty surprises later; your transaction will be locked in your currency and this will not be influenced by any currency fluctuations.
Convenience: Simplify your overseas’ accounting, and take advantage of the best exchange rate and of the lowest exchange fee.

The Best Rate exchange rates are updated daily and are always extremely competitive with the rates offered by credit card issuers. In the unlikely event that your credit card issuer was offering a more advantageous exchange rate, we will refund you 150% the difference. Terms and conditions apply.

Terms & Conditions

The Best Rate Currency Guarantee is a service offered to cardholders through participating merchants using the Pay in Your Currency service in Austria, Colombia, Germany, France, Ireland, Italy, Mexico, Peru and the United Kingdom.

Upon agreement of the cardholder, Visa and MasterCard* payment transactions will be converted to the currency of the cardholder’s card account at the point of sale by the merchant using the Pay in Your Currency exchange rate that is equivalent to, or better than, that offered by the cardholder’s card issuer. The exchange rates offered are updated daily on all POS devices, are competitive and similar or better than those offered by the card issuer. By choosing to accept the Pay in Your Currency exchange rate, the cardholder has the certainty of knowing the exact value of their transaction in their own currency at the point of sale.

*VISA and Mastercard in Colombia.

Guarantee

In the unlikely event that a cardholder can show that they were financially affected by choosing to have their transaction converted at the point of sale using the Pay in Your Currency exchange rate, Planet will, subject to these terms and conditions, refund to the cardholder 150% of the difference between the price calculated using the Pay in Your Currency exchange rate used to convert their transaction and the price calculated using the rate of exchange offered by their issuing bank on the same day on the same credit card. Some credit card issuers may charge a fee for card usage overseas irrespective of the currency in which the card transactions are charged. Our currency guarantee does not cover such fees.

The cardholder can complete the claim form and submit hardcopy evidence of the Pay in Your Currency transaction receipt and a credit card statement showing both the Pay in Your Currency transaction and another transaction, on the same day and the same credit card, converted by the issuing bank using the issuing bank exchange rate. Claim forms and required paperwork must be submitted to Planet for review within 60 days of the card transaction date to which the claim relates.

Cardholder claims will be investigated within 10 days and once verified, the cardholder will receive a refund to their credit card for 150% of the difference between the transaction amount originally charged using the Pay in Your Currency exchange rate and what the transaction amount would have been, if the transaction had been converted by the card issuer taking into account all fees and charges. Planet’s determination of the validity of a claim is final.

It is understood that any claim or dispute in connection with the Best Rate currency guarantee service does not provide a cardholder with the right to initiate a chargeback in relation to a card transaction. Planet is not responsible for, nor shall it be bound by any statements or representations regarding the Best Rate currency guarantee service made by any third party. The Terms and Conditions of the Best Rate currency guarantee are governed by and construed in accordance with the laws of the Republic of Ireland and any disputes are subject to the jurisdiction of the Irish Courts.

The Best Rate currency guarantee may be withdrawn at any time.