For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

We're processing your tax refund.

 

If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Tax Refund Customer Services

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


What makes us tick

We go beyond expectations

 

We are dedicated to simplifying, improving and positively surprising the businesses and people we work with. Hungry to improve, we are curious, we are committed, we care. That's why we put our customers first.

We search for better

 

We combine our experience with an appetite for learning. We are focused on innovation to ensure that our products are always ahead of the competition. We seek to improve every aspect of our business through the creativity of our people.

We celebrate differences

 

Diversity and difference are what make us stronger. We are committed to attracting the widest range of people and providing an environment where they can flourish. Our blend of people is what sets us apart and we embrace their contributions.

We grow together

 

We are a family that behaves with honesty and integrity. Across our network, we treat others in the way we would like to be treated. We empower each person to do what it takes to deliver and we collaborate and engage as one united team. Together we achieve more.

Back to who we are

Who we are

50 hours

of workshops

120 responses

to questionnaire

1,100 staff

from all corners of the world

10,400 post-its

were harmed in the making of these values

58 countries

actively involved in the process

Behind the scenes

Privacy