For faster tracking of your Tax Free shopping refund, download our app. Or enter your voucher details below.


There is no need to include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.

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Each of our vouchers has a unique barcode number - you can usually find it at the top of your voucher.

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We will update your tax refund status once we receive your Tax Free form.


If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.


If you have queries on the refund status, please fill out this form for your voucher(s). 

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Tax Refund Customer Services

Your refund has been paid!


Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at

What makes us tick

We go beyond expectations


We are dedicated to simplifying, improving and positively surprising the businesses and people we work with. Hungry to improve, we are curious, we are committed, we care. That's why we put our customers first.

We search for better


We combine our experience with an appetite for learning. We are focused on innovation to ensure that our products are always ahead of the competition. We seek to improve every aspect of our business through the creativity of our people.

We celebrate differences


Diversity and difference are what make us stronger. We are committed to attracting the widest range of people and providing an environment where they can flourish. Our blend of people is what sets us apart and we embrace their contributions.

We grow together


We are a family that behaves with honesty and integrity. Across our network, we treat others in the way we would like to be treated. We empower each person to do what it takes to deliver and we collaborate and engage as one united team. Together we achieve more.

Back to who we are

Who we are

50 hours

of workshops

120 responses

to questionnaire

1,100 staff

from all corners of the world

10,400 post-its

were harmed in the making of these values

58 countries

actively involved in the process

Behind the scenes