For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

30+ years of putting our customers first

1985

Founded in Galway, Ireland as Cashback Ltd., facilitating VAT refunds for international visitors to Ireland. First company to introduce the innovative Double Sale System that completely eliminates back office admin for merchants.

1993-1999

Business expanded throughout Europe, launching in France and then opening operations in the United Kingdom, Italy, Switzerland, Spain, Austria, Belgium, the Netherlands, Germany and Poland.

1994

First company to rollout an in-store cash refund desk, where immediate refunds were paid in cash in store by multi-lingual customer service staff (for Marks and Spencer).

1999

Pioneered currency conversion on a payment’s terminal in Paris for Christian Dior. Patented Dynamic Currency Conversion (DCC).

2000

We were first to print a Tax Free form in the UK from a payment terminal with automatic recognition of eligible tourists.

2005

The team created the first-ever integrated EPOS Tax Free solution, which was quickly deployed to a luxury British department store.

2011

Recorded an increase in Tax Free shopping transactions by 150% in a luxury fashion retailer following the installation of Premier Automatic with currency conversion.

2013

Merged with Tax Free Worldwide to create a substantially enhanced tax refund business.

2015

Became part of the Eurazeo portfolio of growth companies in December 2015.

2017

Further expanded its global footprint with the acquisitions of Planet Payment, GB Tax Free and also e-Taxfree, an end-to-end digital Tax Free system.

2018

All subsidiaries underwent a full rebrand. The unified business, Planet, now serves over 300,000 Merchants and 100 partner banks.

2018

Expanded Tax Free service into Russia and the United Arab Emirates. Implemented the world’s first 100% digital Tax Free system on an exclusive contract for the UAE.

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