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If you have queries on the refund status, please fill out this form for your voucher(s).

We're processing your tax refund. Please allow four weeks to receive your refund. If you do not receive the amount after four weeks, please contact our customer services team using this voucher form.


If you have queries on the refund status, please fill out this form for your voucher(s). 

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Tax Refund Customer Services

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Refunds can take up to 3-5 days to appear on account statements.


If you have queries on the refund status, please fill out this form for your voucher(s).

If you have not been paid after 5 days, please email us at

30+ years of putting our customers first


Founded in Galway, Ireland as Cashback Ltd., facilitating VAT refunds for international visitors to Ireland. First company to introduce the innovative Double Sale System that completely eliminates back office admin for merchants.


Business expanded throughout Europe, launching in France and then opening operations in the United Kingdom, Italy, Switzerland, Spain, Austria, Belgium, the Netherlands, Germany and Poland.


First company to rollout an in-store cash refund desk, where immediate refunds paid in cash in store by multi-lingual customer service staff (for Marks and Spencer).


Pioneered currency conversion on a payment’s terminal in Paris for Christian Dior. Patented Dynamic Currency Conversion (DCC).


We were first to print a Tax Free form in the UK from a payment terminal with automatic recognition of foreign eligible tourists.


The team created the first-ever integrated EPOS Tax Free solution, which was quickly deployed to a luxury British department store.


Recorded an increase in Tax Free shopping transactions by 150% in a luxury fashion retailer following the installation of Premier Automatic with currency conversion.


Merged with Tax Free Worldwide to create a substantially enhanced tax refund business.


Became part of the Eurazeo portfolio of growth companies in December 2015.


Further expanded its global footprint with the acquisitions of Planet Payment, GB Tax Free and also e-Taxfree, an end-to-end digital Tax Free system.


All subsidiaries underwent a full rebrand. The unified business, Planet, now serves over 300,000 Merchants and 100 partner banks.


Expanded Tax Free service into Russia and the United Arab Emirates. Implemented the world’s first 100% digital Tax Free system on an exclusive contract for the UAE.

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