For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Our Executive Leadership Team

Patrick Waldron - Chief Executive Officer

 

Patrick was named CEO of Planet in November 2012. Prior to this, Patrick was Chief Executive of Post Office Financial and Travel Services, two joint venture businesses between Bank of Ireland and the UK Post Office with £25 billion in assets and liabilities, generating profits of over £150m.

 

Previously he was COO for the Bank in Ireland and also ran a number of business units for the Bank.

Jamie Keir  - Chief Financial Officer

 

Jamie joined Planet in September 2014 as Group Commercial Financial Controller and was promoted to Chief Financial Officer in April 2018.

Prior to joining Planet, Jamie worked for Dell Technologies for ten years across a number of Finance management roles in both Europe and the US.  Jamie is a member of the Chartered Institute of Management Accountants.

Tim Goodwin - Chief Product & Technology Officer

Tim has spent 25 years working in Information Technology designing and implementing payment solutions. Formerly CEO at 3C Payment, leading the global operations’ overall technology vision, he is an expert in enterprise architecture and digital transformation.  In 2020, Tim led the acquisition of 3C by Planet, where he then became Chief Product & Technology Officer.

His focus now is very much on pushing product innovation that helps reinforce Planet’s position as a revenue generating payments player across the Retail, Hospitality, Food & Beverage and Parking verticals.

Rory O'Neill - Chief Strategy & Marketing Officer

Rory and his team are responsible for Group Strategy, M&A and Marketing. Since joining the company, he and the team have positioned the company in the payments space, including the rebrand to Planet and together with the Executive Leadership, helped steer the acquisition and integration of 3C Payment, creating a unique revenue generating payments partner. 

He joined Planet in September 2017 from Samsung Electronics Europe where he was the Vice President of Brand & Product Marketing. Prior to this, Rory held senior global marketing roles at BlackBerry, GXS and General Electric.

Steve O'Donovan - Chief Payments Officer

Steve joined Planet in December 2019 as Chief Payments Officer & President of Planet’s payments business.  He is responsible for developing and overseeing the delivery of our commercial and operational payments strategy.

Prior to this Steve worked for Travelex in various roles culminating in his appointment as CCO of the Travelex Group.  As Group CCO, Steve oversaw the Travelex Group P&L, he was responsible for developing and re-building the business following its acquisition in 2015 and during his time as CCO at Travelex, the Group enjoyed sustained revenue and earnings growth. 

 

Peter Daly - President of Tax Free - Europe

 

Peter joined Planet in 2013 further to the acquisition of Tax Free Worldwide where he had held the position of CFO, leading them through multiple acquisitions, rapid growth and market expansion.

With more than twenty years of experience in retail payments Peter was named President, Retail Europe in 2020.

Gary Byrne - President of Tax Free - MEA & PAC

 

Gary joined Planet (then Fintrax) in 2013 following the merger with Tax Free Worldwide, where Gary previously held the role of Chief Operating Officer.

Gary currently has P&L responsibility for Planet’s Tax Free operations in the Middle East & Asia and was responsible for Planet’s market entry to the UAE in 2018 and Chairs the Planet UAE LLC which is growing throughout the region. 

Gary is also Chief Representative officer for our China Rep office which was established in 2016 and leads our Asian expansion.

Gary has substantial experience in leading Sales teams, Opening new markets , Operations and M&A from a career in Executive roles within various companies and businesses prior to Planet.

Ryan Hummel - Chief Information Officer

 

Ryan has been with Planet since 2010 – serving in various technical leadership roles. As CIO, he leads Planet’s Infrastructure, Security and Technical Service Delivery teams and is responsible for developing and maintaining technology solutions across the enterprise.

He brings more than 20 years of IT leadership and experience. He and the team are focused on building a thriving culture that delivers excellent service in a collaborative and business-aligned fashion.

Saqi Sheikh - Chief People Officer

 

Saqi Sheikh is the Chief People Officer at Planet.  Since joining the company in 2017, Saqi has transformed the People function into a strategic, global business partnering team who support the business in growth, M&A and culture initiatives. In her previous role as Group HRD at YouGov, Saqi and her team facilitated the fast paced progression of the business to a global data and tech organisation, operating out of over 30 countries, worldwide. 

Saqi is a Chartered Fellow member of CIPD, and her career has been within technology related industries. She brings to Planet experience of both strategic as well as practical commercial HR solutions that will support ambitious growth plans.

Caspar Branson - Chief Legal & Risk Officer

Caspar Branson, Chief Legal & Risk Officer is responsible for all legal, risk, regulatory and compliance matters across the Planet group. 

Caspar joined Planet in July 2018 from Gattaca plc, an AIM-listed, global recruitment company, having previously spent 17 years at Royal Mail plc in a variety of senior corporate and commercial legal roles.  He started his career at Lovell White Durrant (now Hogan Lovells) and then Baker & McKenzie, both global law firms, specialising in corporate transactional work.

He is a Solicitor of the Senior Courts of England and Wales.

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