For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.


If you have a query about your tax refund progress, please click here.


For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.


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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.


If you need further help, please use the links below:


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We will update your tax refund status once we receive it.


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.


We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.

Tax Refund Customer Services

Your refund has been paid!


If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:


  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass


If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

If you have not been paid after 5 days, please email us at

Our Board of Directors

Patrick Waldron - Chief Executive Officer


Patrick was named CEO of Planet in November 2012. Prior to this, Patrick was Chief Executive of Post Office Financial and Travel Services, two joint venture businesses between Bank of Ireland and the UK Post Office with £25 billion in assets and liabilities, generating profits of over £150m.


Previously he was COO for the Bank in Ireland and also ran a number of business units for the Bank.

Jamie Keir - Chief Financial Officer


Jamie joined Planet in September 2014 as Group Commercial Financial Controller and was promoted to Chief Financial Officer in April 2018.


Prior to joining Planet, Jamie worked for Dell Technologies for ten years across a number of Finance management roles in both Europe and the US.  Jamie is a member of the Chartered Institute of Management Accountants.

Marc Frappier – Director


Marc is the Managing Partner of Eurazeo Capital and a member of the Eurazeo’s Executive Committee since 2009; Eurazeo Capital specializes in transatlantic upper midcap private equity investments. Marc has an extensive experience across a broad range of industries, such as Business Services, Financial Services or Media & Technology. Marc became a  Board Member in December 2015.


From 1999 to 2006, he worked as a management consultant for The Boston Consulting Group in Paris and Singapore. Marc began his career as a financial auditor with Deloitte in Paris and New York.

Edoardo Fracchia – Senior Associate


Edoardo began his career in 2011 as an analyst at IdInvest Partners, where he acquired solid experience in corporate finance by participating in several transaction closings in France, Germany and Italy. From 2014 to 2016, he was an Investment Manager at BlackFin Capital Partners, where he was responsible for several transactions in France and the analysis of various investment opportunities in Spain and Italy.


Edoardo holds a master’s degree from ESCP Europe business school, a master's degree from the University of London, and a B.A. from the Università degli Studi di Torino.

Edouard Guigou – Director


Edouard is Managing Director for Eurazeo Capital which he joined in 2015. Prior to this, he spent 8 years at Astorg where he worked on a number of transactions of industrial and B-to-B services European companies.


Since 2012, Edouard has been a lecturer at the Institut d’Etudes Politiques de Paris within the Finance and Strategy Master.

Francesco Orsi – Director


Francesco  is Managing Director for Eurazeo Capital which he joined in 2007 after having worked with KPMG in Milan since 2003 within the Audit team and then the Transaction Services Group. Francesco became a Board Member in December 2015.


At Eurazeo, Francesco has participated in the structuring or the oversight of the following investments: Accor, Moncler, Gruppo Banca Leonardo, Intercos, Desigual and CPK other than Planet.

Charles Petruccelli - Non-Executive Director


Charles joined Planet as a Non-Executive Director in July 2016.   With over 35 years’ services in senior executive roles at American Express, he is a well-established leader in the global travel, credit card, international payments and foreign exchange sectors. In 2001, Charles was promoted to lead the Global Business Travel and Foreign Exchange areas at Amex, which he grew to more than US$20bn of sales volume and over 18,000 employees.


Charles also serves on multiple boards, including Amex GBT III, Kanoo Group as well as various start-ups. He is a member of the Strategic Committee of

Pascale Guerin - Non-Executive Director


Pascale joined Planet as a Non-Executive Director in January 2017.  She has spent the majority of her career in the travel retail industry at L’Oréal Travel Retail International, where she is currently Risk Management Director.


Her previous roles within the company at Group level include Deputy Director of Internal Audit as well as CFO, a post she held for several years. Prior to joining L’Oréal Pascale worked at KPMG.

David Sear - Non-Executive Director


David became a Non-Executive Director of Planet in July 2016.   A leading fintech entrepreneur and investor for over 20 years, David was a co-founder of WorldPay and led the global rollout of the Travelex Cash Passport travel card business (sold to Mastercard for US$500m) and Travelex Global Business Payments (sold to Western Union for US$1bn).


David is a Non-Executive Director of Provident Financial Services (FTSE 100), Chairman of Bango (AIM: BGO) and Chairman of privately held payments businesses Semafone and Ixaris.

Behind the scenes

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