For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Save UK retail – mythbusting

Save UK retail – mythbusting



Author: Rory O'Neill, Chief Strategy & Marketing Officer at Planet

To be honest, and while I have the utmost empathy for decision makers in government, at times the simplified version of C-19 events, seems to be: save lives or save the economy.

However, my new found empathy for UK lawmakers was eroded when the UK government decided to withdraw the VAT Retail Export Scheme (VAT RES) from January 2021 – it’s a hammer blow to the Retail, Leisure, Hospitality and Travel & Tourism industries already struggling from the impact of the pandemic – with more than 130,000 jobs put at risk.  A consequence of Brexit, yet Brexiters didn’t vote to give European countries an economic advantage when attracting shoppers from overseas.   

 

We are calling on the Government to reverse their decision and instead take this opportunity to work with the industry to implement a world beating digital Tax Free system.  You can read our response here.

 

For many UK stores international shoppers can account for as much as 60% of sales.  And with international visitors spending roughly 28.4 billion pounds in the UK in 20191, there is huge potential for driving economic recovery and creating more jobs across multiple sectors over the whole of the UK. So we urge the government to retain and level up VAT RES by implementing a digital Tax Refund solution.

The decision to withdraw the VAT refund could result in 93% of overseas shoppers being less likely to spend in UK stores on their next visit, according to the Centre for Economic and Business Research. Putting 138,000 jobs at risk.

So how did we get to this point?  It seems that poorly understood myths may have influenced ministers in their decision to remove this benefit for international shoppers…so over the course of the past few weeks, the Planet team has been breaking them down. 

Of those intending to travel to the UK, 75% suggest they will engage in shopping activities as part of their trip, according to our most recent research of Chinese tourists. Even if London remains popular with tourists, they are likely to reduce the length of their stay and will almost certainly reduce their average spend in the UK. This will hurt the UK’s retailers, hoteliers and F&B businesses. And not just in London, jobs across the UK are in jeopardy.

Myth:

London's a magnet for tourism.

 

Maybe so. But it won't be for Tax Free shoppers. Which means they will go elsewhere. So London's 'magnetism' will be dented.

Myth:

The VAT refund scheme only benefits the wealthy elite shopping in London.

Incorrect. £216 million in retail sales are made to international shoppers across Edinburgh, Manchester, Liverpool, Leeds and Birmingham.

Simple put: the UK’s VAT refund scheme benefits the whole of the UK: 

 

£216 million in retail sales are made to international shoppers across Edinburgh, Manchester, Liverpool, Leeds and Birmingham. Greater Manchester alone attracts 1.6 million international visitors every year, which contributes around £9bn to the local economy. 

We are already operating very successful fully digital Tax Free shopping systems across the world – in Turkey, Bahrain, the Nordics, and also in the UAE.  The UK should embrace this digital system and not be left behind.

Myth:

It's too complicated to introduce a fully digital infrastructure.

Busted. Service providers have all the technology, experience, systems and expertise in place today to work with the UK Government. The offer is still on the table to do so.

Myth:

It's far too expensive for the UK authorities to maintain.

Wrong. The overall value to the UK economy, which is estimated to be £3.5bn, far outweighs the cost of maintaining the scheme.

The UK government claims that ending Tax Free shopping will save £1 billion. But, this fails to account for the value that Tax Free shopping delivers to the UK’s economy. Analysis by the CEBR puts the value to the Treasury at £3.5 billion.

When faced with the choice of paying extra for insurance and shipping costs, along with the potential delays and risks in guaranteeing delivery, Chinese consumers say they would choose to do their Tax Free shopping elsewhere according to our research.

Myth:

Tourists will happily ship their goods home.

Not true. Research says they won't - especially when other destination countries will allow them to continue taking Tax Free purchases back home in their luggage.

Myth:

Tax Free shopping isn't an incentive for tourists.

 

Busted. That's not true. Many overseas visitors come to the UK for Tax Free shopping. They also spend on accommodation, food & beverage, attractions and days out.

“13 per cent of all-tax free shoppers account for 44 per cent of all tax-free sales. A small proportion of high-spending international tourists can shift spend significantly....they are likely to go to Paris, Milan or any other European city instead of London. In fact, a recent poll of these visitors showed that if the UK ends tax-free shopping 93 per cent would not buy goods here and 60 per cent wouldn’t even bother visiting” - Ed Vaizey

Our hope is that the government will listen to the negative impact their decision will have on the UK economy and people’s livelihoods and instead work with the industry to retain VAT RES and implement a digital platform.

 

And for those reading this, please support the campaign to reverse the abolition of Tax Free shopping in the UK.

 

 

Sources

1 Visit Britain

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