For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Retail merchants prepare for VAT refund opportunity in Ireland

Retail merchants prepare for VAT refund opportunity in Ireland



3.5 million tourists from Great Britain visited the Republic of Ireland in 2019. They visit throughout the year and travel extensively across the island.

On January 1, 2021 residents of England, Scotland and Wales became eligible to receive VAT refund payments from retail shopping in the Republic of Ireland.

 

With the Brexit transition period ending, residents of Great Britain are eligible for VAT refund payments on items purchased in Ireland.

 

Great Britain residents that are eligible include those living in England, Scotland and Wales, but exclude Northern Ireland. Irish nationals who are living permanently in Great Britain are also now eligible to shop Tax Free. There are 320,000 Irish living in Great Britain who will now be able to claim VAT refund payments on retail shopping.

Ireland is the 6th most popular outbound destination of interest for British tourists. 78% are interested in a holiday in Ireland and 43% intend to visit in the next 3 years.

British retail shopper behaviour in Ireland


Great Britain remains the island of Ireland's largest source of holidaymakers, accounting for almost a third of the island of Ireland's holidaymakers in 2019.

3.5 million tourists from Great Britain visited Ireland in 2019

They visit throughout the year, not just peak season

They also travel more extensively throughout Ireland, not just staying in the main tourist destinations

How can retailers in Ireland benefit?

 

Retail VAT refund payments make the price of goods in Ireland significantly cheaper than those in Britain. This opens up a new and exciting opportunity for Merchants to upsell to British shoppers*.

 

On average tourists from Great Britain spend €327 per person when they visit Ireland[1]. While the level of current transactions are understandably negligible due to travel restrictions, when travel resumes and lockdown restrictions on retail ease, visitors from Great Britain will play an important part in helping retail recover in Ireland.

 

For retailers, there are no set up fees or costs for offering VAT refunds payments services. Planet manages the VAT refund payment service for the customer, and direct with Irish Revenue.

 

Shoppers can claim VAT refunds at their departing airports when they are travelling home. This is another area where Planet's service excels as we offer the most extensive airport presence of any provider in Ireland. This makes the process easier for the shoppers thereby maximising usage of the scheme.

 

 

Source

[1]  Tourism Ireland

 

*Residents of Great Britain can shop Tax Free within their import duty allowance of £390 or Euro equivalent. For sales above £390, they will have to pay import duties and taxes.  This limit applies solely to residents of GB.

Ask us about the VAT refund opportunity for retail merchants

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