For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Private Jets and Elite Spenders

Private Jets and Elite Spenders



Revenge Spending at its finest

Whist Tax Free shopping has continued to witness record declines, the current limited activity appears to be driven predominantly by Elite Spenders

Elite Spenders

 

These spenders are the industry’s top spenders representing 1 % of all Tax Free Shopping but generating a mammoth 26% of all sales-in-store in 2019. They spend, on average, an astonishing €30,815 during their travels and will make in and around 10 transactions. On average they will spend €3,437 per transaction.

 

Elite Spenders saw their share of spend increase from 24% in quarter one of 2020 to just under half of all Tax Free shopping sales in quarter two of 2020 (44%). This rise in share of spend has been at the cost of both Power and Core shopper segments; who clearly have been more negatively affected during this time.

 

The majority of the major destination markets have experienced the upwards shift in this crucial spender segment, with the United Kingdom and France seeing the largest jump in share. The UK saw a move from a 23% share of spend position in quarter one of 2020 to 57% in quarter two whilst France saw a move from 34% to 60% during the same time periods.

Elite Spenders represent 1% of all Tax Free shoppers but generated a mammoth 26% of all sales-in-store in 2019.

Marho Bateren, Market Intelligence Analyst, Planet

How are Elite Spenders travelling to European markets? 

 

You may wonder how these spenders are able to travel and make purchases during these times - they are travelling via private jet.

 

Much has been written about private aviation's rebound globally, especially in North America where flying is approaching 70 per cent of pre-Covid-19 levels. While being 30 per cent below last year’s figures may not normally seem like a good result, this performance is vastly beyond that of commercial airlines. According to TSA, airlines are still tracking at an 85 per cent decline year-on-year[1]. 

 

The 'Revenge Spending' phenomenon  

 

These Elite Shoppers, like many around the world, are partaking in what is widely known as 'revenge spending' - a phenomenon where consumers increase their spending as tighter lockdown measures reduce. According to Lexology there are early signs of 'revenge spending' in parts of China[2]. The significantly reduced levels of spend over the beginning of the year have giving luxury brands a boost - Tiffany saw China sales surge around 90% in May, whilst Burberry sales are reportedly ahead of the prior year.

References
Globetrender
Lexology
Privacy