For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Pent-up traveler demand set to drive airline demand by 50% in 2021

Pent-up traveler demand set to drive airline demand by 50% in 2021



8 February 2021

The onset of the COVID-19 pandemic saw global seat capacity drop for the first time in two decades.

For the last twenty-years, airline seat capacity around the world has consistently grown, with new airline routes and competitive air fares continually encouraging strong market demand and growth [1]. The hospitality and retail sectors have undoubtedly benefited from this two decade long bull run, and are quickly adapting to new challenges and opportunities presented by the pandemic.

 

In May 2020, the UN World Tourism Organisation (UNWTO) presented three international tourism scenarios which described alternative recovery paths after the global lockdown. These were based on the potential lifting of travel restrictions in July, September and December 2020. They assumed no significant or long-lasting worsening of travel conditions thereafter. However, by early December most of these restrictions had not been lifted.

 

Airline demand forecast

 

Europe was the third most effected region in 2020 with regional demand down by -70% against 2019. And with demand forecast to increase 48% in 2021 versus 2020, seat capacity won’t quite reach levels seen at the end of 2019.

 

Asia Pacific's passenger demand - which is the highest globally - was the least effected last year, yet still reduced by 62%. The success in virus control in some parts of the region and a greater reliance on cargo means that this region will likely drive next year's performance. The region is forecast to see a demand increase of 50% versus 2020's performance.

 

This forecast is bested only by North America where demand is expected to increase by 68%.

The roll out of various vaccines will hopefully make a huge difference in terms of travel confidence, protocols and international travel requirements. International arrivals are expected to rebound in 2021 but the impact on demand is unlikely to be sudden. The impact of vaccinations will not be significant to the travel and tourism industry before the third quarter of 2021 [1].

 

Pent-up traveler demand

 

Pent-up demand as well as unspent holiday budgets are additional factors that the travel and tourism industry is banking on to drive an increase in demand. One of the challenges that travellers faced in 2020 was the constant changes to travel rules and regulations. Travel corridors were being opened and closed almost on a daily basis and with this came much confusion and upheaval. To avoid frustration, many would-be travelers stayed put, saving their travel budgets whilst pining for the destinations that they planned to visit.

 

Airlines are responding to these concerns with many now offering zero-fee booking amendments for passengers who need to make changes to their bookings. The hospitality sector has followed suit with many hoteliers giving customers the freedom to change or cancel their hotel booking right up to the very last minute.

 

It is moves such as this – coupled with increasing immunisation rates - that will tap into the pent-up demand of consumers and drive confidence to book their next trip.

 

Source
[1]  OAG

Insight and Data

We've extended our intelligence services to report on Hotel and Food & Beverage performance alongside Retail, Travel and Tourism data. Hospitality trends offer insights to merchants and acquirers that highlight different opportunities and perspectives on customer spend.

Business Intelligence & Data Services
Privacy