For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

We are sorry but barcode number:

was not found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

British Retail shopper behaviour in the EU

British Retail shopper behaviour in the EU



15 February 2021

Spotlight on the shopping behaviour of British tourists in European destinations

New consumer trends and behaviours have emerged over time across the Retail, Travel and Tourism sectors.

 

We've seen the growth of thriving middle classes, an increase in individual purchasing power and the democratization of travel making new experiences and destinations affordable.

 

We've also witnessed economic recessions, political unrest, terrorism and pandemic all of which have a dramatic impact on travel and spend. However, 2021 has begun with a cautious optimism in pent-up traveler demand. With the roll out of vaccines comes hope that we will soon see the return of travel mobility and retail consumption.

 

European Retail Opportunity

 

For European retail, the fact that British shoppers are now eligible for VAT refunds when shopping on the continent represents a welcome opportunity. At this early stage the true size of the opportunity is difficult to determine. If we take previous travel volumes as a guide, the potential boost for European retail looks very positive.

 

Spain, for example, welcomed more than eighteen million British people in 2019. As of 2021, all of these tourists are now eligible for VAT refunds on their purchases. The numbers across the rest of the continent are similarly high. France saw more than ten million British arrivals. Five million visited Italy and Ireland and just over three landed in Portugal.

International tourism expected to rebound in 2021

 

Despite the uncertainty of the current environment we're seeing tourism slowly recover in those regions where the COVID-19 virus is being controlled. Short-haul travel has returned first where confidence is higher, followed by longer journeys. Which is exactly what happened in China last Golden Week [1].

 

And so, it follows that those destinations perceived as safe will see arrival numbers increase in line with the lifting of restrictions. As we saw with the inclusion of the Canary Islands in Britain’s  'safe corridor' there was a spectacular rise in searches and bookings [2].

 

UK tourists travel throughout the calendar year

 

The peak for British travel to Europe is between May and October where the period accounts for 60% of outbound journeys to Europe. However, it’s not just about summer holidays for the British tourist as 40% of all travel is off-peak and includes city breaks, winter sun and leisure activities such as skiing, cycling and hiking trips. 

 

Brits spend more when they holiday in Europe

 

UK visitors holidaying in the Europe spent approximately £28.9 billion in 2019 [2]. Those travelling to visit friends and family accounted for the second largest spend, at almost £5.6 billion.

 

Shopping is usually positioned in the top five of ranked experiences for British tourists in the main European destinations such as Spain, France, Italy, Greece or Portugal[3].

Core Shoppers[5] form the bulk of Tax Free purchasers, representing 80% of international spenders and 24% of the total international spend. We estimate that the majority of British tourists who visit Europe will be Core Spenders. We will also see Super Spenders[5] among this cohort whose shopping habits tend more to luxury experiences, top tier hotels and premium shopping destinations.

 

The Super Spenders is an interesting segment of HNWI among UK tourists. The key for retail merchants is to understand how to target and engage this shopper segment.

 

How can European Retail Merchants take advantage of the opportunity?

 

The key is understanding how to target and engage UK tourist. Stores can look to increase conversion alongside footfall. We deliver international marketing campaigns on behalf of our clients, driving thousands of tourists to their stores through measurable mobile marketing initiatives. Utilising search data from our media partners, such as TripAdvisor, we build measurable Drive to Store campaigns as part of our sales and marketing services.

 

UK shoppers are now International shoppers in the EU

 

UK tourist eligibility for retail VAT refund payments in the EU presents a price arbitrage opportunity that will likely result in increased spend when travel restrictions within European boarders ease.

 

At the regulatory level, European countries have established various frameworks around the VAT refund scheme. International selling programmes designed to train point of sale retail teams on compliance can be critical. Selling models designed specifically for the international shopper have also been shown to improve conversion rates, average transaction value and loyalty.

Sources
[1] Shine
[2] Olive Press
[3] Statista
[4] TripAdvisor
[5] Planet Intelligence international spender segmentation based on sales in European destinations in 2019
Elite shoppers – account for 1% of spenders and 26% of spend
Power shoppers – represent 19% of spenders and 50% of spend
Core shoppers – this group forms 80% of spenders and 24% of spend
Privacy