For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Reopening of iconic Parisian store signals fresh start for France

Reopening of iconic Parisian store signals fresh start for France


28 June 2021


It's not often a shopping centre is called 'mind blowing' but that's how those lucky enough to have experienced inside the revamped La Samaritaine in Paris are describing it.

By all accounts, owners, LVMH, have created something truly special on the banks of the Seine, near Pont Neuf.

 

They've taken the legendary Art Noveau/Art Deco buildings and brought them into the 21st century thanks to amazing design, €750 million and of course quite a bit of time. The wait has been worth it and in fact, the timing could not be better. The re-opening of this monument to commerce is more than just a new beginning for a Parisian icon but also marks a fresh start for France and Europe as lockdown restrictions are eased.

 

A new destination

 

LVMH says La Samaritaine is “More than a store – the new Parisian destination.” Part of the renovation includes a T Galleria by the DFS Group, offering unique collections from the world’s most luxurious collections. The duty and tax paid range will include beauty and fragrances, fashion and accessories, watches and jewellery, and food, wines and spirits. Eight restaurants, bars and cafes will complete the consumer experience.

 

This is very much destination shopping and La Samaritaine is geared up for the international traveller, who is looking for the best that brands can offer. In its previous heyday La Samaritaine boasted that “You find everything at La Samaritaine.” As it reopens its doors that might be updated to say, “You find the best of everything at La Samaritaine.”

 

It may be some time before La Samaritaine welcomes the volume of well-heeled travellers it has been designed for but everything is already in place for them to make the most of Tax Free shopping.

 

The most advanced Tax Free system

 

We’ve played a major role in implementing the most advanced VAT Refund system so that DFS can issue Tax Free transactions and process refunds instantly. The whole set-up has been delivered with safety, experience and efficiency as the guiding values.

 

More than 150 tills are digitally integrated with our VAT Refund system. A shopper simply scans their passport at one till to verify they qualify for Tax Free and the next time they buy something their transactions are digitally collated. Smart!

 

 

Instant refunds

 

In addition, if shoppers want an instant refund, they can use one of our kiosks in our lounge on level -1 to get their money back instantly. The kiosks are very easy to use, but we have highly trained customer care members on hand to help just in case. They all speak at least three languages and are experts in the art of Tax Free shopping.

 

La Samaritaine is now amongst the world’s leading retail destinations in one of the world’s most prestigious cities for luxury shopping. When travel opens up properly, La Samaritaine expects lots of visitors from across the world. Our customer care members are given special cultural training to ensure that Tax Free moment is perfect for everyone.

 

 

Very VIP

 

Ultimately, customers want to enjoy a fully bespoke luxury retail experience when the shop at DFS; one that reflects the grandeur and heritage of La Samaritaine, supported with the very best in Tax Free shopping.

 

The service at La Samaritaine will be a new level of luxury, even for very VIPs. They’ll have their own dedicated VIP lounge where they can view watches, jewellery or whatever else takes their fancy away from public gaze. They will even have their own personal refund kiosk so they can benefit from making Tax Free purchases.

 

Mind blowing!

 

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