For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Payments post-pandemic prove to be a hit

Payments post-pandemic prove to be a hit


August 2021


Felling a bit dazed and confused? Perhaps you’ve been knocked to the floor by screen fatigue.

In a tech-enabled world, it's easy to wake up and check your phone for emails and the latest social media updates. After which, you head to your makeshift desk or home office with a cup of coffee to begin a round of virtual meetings.

 

Before you know it, you're three hours into your day.

 

For many people that's now the reality of working from home. Even if you've been commuting to work during the pandemic, laptop screens, tablets and mobiles have come to dominate our lives. Cinemas closed? Watch Netflix on TV; Gym gated? Workout with a YouTube instructor; Shops shut? Browse and buy on your mobile.

 

Screen Free Experience

 

But for every action, there is a reaction. While people have become increasingly happy to shop online, we know almost 75% of shoppers have missed the in-store experience - picking something up, feeling it, and even smelling it. People are desperate to get away from their screens.

 

Many customers will be planning a revamp of their wardrobes now they have the chance to dress to impress. Nothing beats trying on something new and walking out of the shop with it a few minutes later.

 

Another spending priority will be travel. So as shoppers head back to the store, it’s vital retailers have the data at hand to help them make the most of the opportunities in front of them.

Brexit Opportunity

 

One area where you can focus on is UK shoppers in the EU.

 

Thanks to Brexit, for the first time in a generation, shoppers from England, Scotland and Wales are eligible to claim a VAT refund payment.

 

This year won't meet 2019 levels of travel when UK residents made 67 million visits to EU countries. Even so, millions of UK shoppers will be jumping on planes, trains or simply in their cars to get to the continent. And those driving will have plenty of space in the boot to bring their purchases back.

 

An early indicator of how good this opportunity is for EU retailers comes from Portugal where the VAT refund market has recovered well. Our data shows that at least a third of these Portuguese sales came from UK consumers.

 

What did they buy? Well, just over half of sales were either for watches or jewellery and a quarter on luxury goods. Our data scientists tell us that most of this spending came from younger Brits.

 

It's this sort of information that can be invaluable when it comes to landing your marketing messages – and we can help you prepare for this with precision data and insight, marketing services and cultural sales training for your in-store staff.

 

Tax Free Shopping Bounces Back

 

But it's not just UK travellers on the move. According to June's Planet Intelligence report, Tax Free sales in France are showing strong signs of recovery. Although still way below 2019 levels, there’s evidence US tourists are beginning to re-emerge. In June, 18% of sales were to Americans.


Talking of Americans, Iceland is also busy welcoming back US tourists who are visiting and shopping again, providing opportunities for Icelandic retailers.

 

France and Italy are also benefitting from an increasing volume of VAT refund payments business with Swiss shoppers. By simply crossing the border, the Swiss can enjoy Tax Free shopping in the two countries.

 

We help you understand the data, what it means for your businesses and how you can use the data and insight to increase your sales. But we know data only goes so far, so we also help you bring that information to life – from shopping patterns to retail behaviour. We wrap that up in our unique real-time performance benchmarking reports so you can measure sales right down to street level.

 

Don't forget our targeted marketing and sales training is just waiting to be called in to action too as we continue to help our Retail partners recover from the pandemic and return to growth.

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