For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Keep up with savvy shoppers who demand exceptional experiences

Keep up with savvy shoppers who demand exceptional experiences


June 2021


What better way to cope with the outside world than curling up on the couch?

More than just a seat, the sofa offers moments of safety, security, even sanctuary. And increasingly, it has a new role. It acts as the vehicle that takes us on a journey - a trip to the shops.

 

With bricks and mortar stores shuttered, we’ve been denied our in-person retail therapy, turning to our smartphones, tablets and laptops for virtual fulfilment. We can go shopping without worrying about the weather, the parking or opening hours.

 

But, the retail doors are open again and the stock is patiently sitting on shelves waiting for the till to start ringing.

 

So, how do we get shoppers off their sofas and back in-store?

 

Safety first

 

You won’t even be in the game unless your customers feel safe – basic stuff like the store is clean and hygienic; staff are dressed appropriately and safety measures are in place – masks and social distancing are not going away.

 

Experience is everything

 

We know shoppers are desperate to get back to 'normal', to get back to enjoying a day out, to get back to using their senses. Ecommerce is great but it’s, dare I say it, a bit soulless?

 

People want to travel again. To go Tax Free shopping again.

 

We want to feel again, to smell again, to hear again. So, make sure your store is an immersive experience – a place where shoppers will realise the moments they've been missing. Load those shelves with must have, beautiful things and hang those rails with clothes to die for.

Shoppers will want to look, touch and talk. Talk? Yes, we’ve missed the casual conversation, the insightful bit of advice, the human moment.

 

For that, your floor walkers must be prepped like never before. They need to extend the welcome, to reassure the anxious, to inform the doubtful. But remember, staff are people too – they’ll be worried. Don’t overlook their needs. A bit more training? A bit more TLC? A bit more understanding?

 

Online shopping has spoilt us

 

We know instantly if something is in stock; what colours and sizes it comes in and how much it costs. If it doesn’t fit, we can send it back – returns are getting easier. And of course, paying is simpler than ever before.

 

We'll expect the same in store. When you plan your moments – the wow moment, the advice moment, the 'I want this' moment – don't forget the payment moment.

 

Shoppers want quick and easy, a ‘hardly noticed’ it moment. Equip assistants with feature rich, handheld terminals and you’ll see the benefits. The A920 from PAX connects to WIFI and frees your staff to roam, taking payments to the customer and eliminating queues. It accepts contactless payments, one of the key things shoppers are looking for in-store, but also works for chip and pin, so is totally flexible. It integrates to Tax Free shopping, providing immediate VAT refunds so your international shoppers can spend the money there and then while in your store.

 

Personalise shopping

 

Personalise your customers' shopping; something that ecommerce struggles with. Let customers pay the way they want to. If they prefer to pay in their currency, let them, while you receive the money in yours, plus an incremental thank you for the service you’re providing.

 

As mobile wallets increase in popularity make sure you don’t miss a sale because you can't take Apple Pay, Alipay or WeChat Pay. The right terminal will handle all of this seamlessly and will put an end to the ‘hang on I just need to find the right machine’ moment.

Thanks to the pandemic, some of us may never leave our homes for the shops again, but the vast majority of us are looking forward to bricks and mortar browsing and buying – so let’s leave the sitting to the sofa and the spending to the store. See more Retail payment moments

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