For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Couture quality payments in a snip

Couture quality payments in a snip


August 2021


When the world gives you lemons, make lemonade, as the saying goes.

The last 18 months have certainly been a lemon, but I've been really impressed by the ingenuity on show in so many businesses. The clothing brands that started making masks and medical PPE; the pharmaceutical companies that shifted production to make vaccines; the restaurants that quickly offered their dishes as take-aways – the list goes on.

 

For many companies it was a case of having to innovate and that was certainly true for London's Savile Row, the home of quality bespoke tailoring in the UK. A master tailor probably spends a third of their lives travelling around the world taking measurements of clients?

 

So, when the pandemic stopped international travel, tailors had to come up with a new way to gather those vital numbers.

 

Technology to the rescue

 

From its London HQ in Savile Row, a Huntsman tailor found a way to direct a telepresence robot they named Mr Hammick to take measurements thousands of miles away. This allowed them to guide the process using a touchpad from a laptop controlled by the expert cutter in the London shop so they were able to communicate with clients all over the world.

 

With suits costing tens of thousands of pounds, it was important to keep the cash flowing, but without cutting back on quality. Mr Hammick has been a lifeline for Huntsman allowing the tailor to achieve this, despite the travel restrictions.

 

Here's a few thoughts.

 

Bespoke

 

Bespoke tailoring is what Savile Row does best and every garment is created specifically for one person.


You need to have the same approach to your customers. Make sure every transaction is unique by catering for your shoppers' individual payments preferences.

 

If they want Click & Collect, Click & Reserve or Click & Deliver, or if they want to pay using cash, card or wallet – no problem.

Made to measure

Are your payments made to measure?


Digital wallets have grown increasingly popular and are often now the method of choice for more and more of us, not just Gen Z-ers. Make sure your payment system fits perfectly and accepts all major leading card types and wallets.

 

But it’s not just how shoppers pay - it's also where they pay that needs to be made to measure.


Moving between online and offline, and being able to offer the full choice of payment methods to support a seamless omni-channel shopping experience is now critically important. With many customers having an 'always on' mindset and seeking immediate gratification, how does your payments system measure up?

 

Fully tailored


Make sure you are tailoring to your customers’ personal preferences when it comes to the payments moment.

 

Our research tells us that tourists and travellers prefer to have the option of paying in their own currency. They feel in control of their spending and because they’re relaxed, they are more likely to spend more.

 

A fully tailored approach will also offer customers the choice and convenience of paying in their own currency online or in-store.

 

Personal Shopper

 

With high streets, shopping centres and department stores closed, sales across online stores grew strongly. We got used to navigating online inventories, pressing a button and a new jacket arriving within days or even hours.


I know I want that convenience from bricks and mortar as stores re-open, but I also want a bit extra – to enjoy that personal touch that comes from being in-store. Mobile terminals make me feel special because I can pay in-store quickly, easily and anyway I want, without queueing at tills.


By offering Click & Collect, or Click & Reserve, it’ll feel like a personal shopper has done the hard work for me as I skip the queues. Luxury! Great for customers but also great for retailers, as it also helps increase basket size and conversion rates. It gives retailers more opportunities to delight customers and exceed their expectations.


As customers return to your stores, make sure your payments measure up. Make sure you're offering shoppers a perfect fit.

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