For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Building a better shopping experience

Building a better shopping experience


July 2021


The way I shop today is incredibly different to how I used to. And how I’ll shop tomorrow will inevitably be different again. Admittedly, some of the changes are down to life stage; responsibilities, how I divide my time, where I live, my job, my hobbies, etcetera.

What we buy influences how, when and where we’d like to receive the product or service. For example, when you book your hair appointment in a salon, you fully expect to go there (pandemic aside). If you order stationery online, you expect it to be delivered to the address you request. If you order a take-out, you expect to pick it up, at a time you select.

 

So what are the key drivers that push this continuous innovation?

 

Our desire for simplicity. Our need for convenience. The expectation that every retail proposition and promise should be fulfilled. And what are the innovators doing to ensure they keep up (or, ahead) with the ever changing demands of such a diverse consumer base?

 

Whether consciously or not, we’re being anonymously profiled, daily. We’re familiar with the ‘accept all’ cookies request, which effectively asks whether the online stores can trace your every move. This data, overlaid with the types of retailers we choose, are the beginnings of our digital profile. How we shop with retailers provides data on our behaviour and habits. Which card, or wallet we choose to pay with exposes our preference for tech, versus cash, or credit versus instant settlement.

 

All this happens daily. And the result? Our experiences become more tailored, customised, and intuitive. They become seamless, efficient and effortless.

Even with a basic understanding of all the complexities, is it fair that we get frustrated when it doesn’t work? When we can’t access our basket to edit our weekly shop, or a delivery is delayed, a product is out of stock, or there’s simply no availability?

 

I believe it is fair. If we’ve been sold a dream, it should be delivered. If we’re given a price promise, we shouldn’t have to check elsewhere. If we’re told we’re a VIP, then we should be treated as such. But, what we should be appreciative of is the work that goes into it all. There are some unsung superstars, who spend their life’s work uncelebrated, but sometimes overly scrutinised when things fall down – even if it’s beyond their individual control.

 

So for all the seamless, frictionless and one-click experiences, let’s give it up for all that technical cleverness, let’s applaud those smooth working integrations between systems, the compliance and security to protect our data, the endless hours of meetings, coding and consumer user experience (UX) work done to achieve success.

 

 

And what is the moment of success?

 

A payment experience that is unnoticeable, unremarkable, one that acts as a silent closure point to completing a retail transaction. Every retail experience, daily.

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