For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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For more information, please click here to provide the details from your Tax Free form(s), or email us here


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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

  • Credit card
  • Alipay
  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Adding more Whoosshh to your stores

Adding more Whoosshh to your stores


June 2021


Love it or loathe it, online shopping is pretty much all we’ve known over the last 12 months

Online shopping is safe, effortless and fast. Yet it can't compare to being in-store for that fully personalised experience. Being pampered, guided by personal shoppers and seeing the latest fashions, trends and designs close-up. It's just not the same.

 

Customers are starting to venture out and some are now also returning to international travel with their sights firmly set on Tax Free shopping. The online experience will inevitably shape what shoppers expect as they return to city centres and malls.

 

Personalising the retail experience

As shopping centres re-open, the challenge will be to combine the speed and convenience of online with the sensory, immersive experience of being in-store – while staying safe.

 

As stores become increasingly digital, forward thinking retailers are focusing on interactivity and the use of technology. They're experimenting with mobile apps, augmented reality (AR), virtual try-ons and digital mirrors to elevate the in-store experience. AR fuses the physical and digital worlds, delivering an immersive and highly tailored customer experience.

 

Some beauty and fashion brands are using this AR technology to allow customers to 'try on' cosmetics, jewellery or clothes. Its novel, quick and convenient, but COVID-19 safe.  Importantly, it's a new way to engage with customers.

 

Digital payments are here to stay

According to a survey in Retail Times, two thirds of customers say contactless payments are now more important than before the pandemic and they expect shops to offer them.

 

Mobile wallets are becoming increasingly popular too. In China, more than 92% of payments are made via two of the most dominant platforms Alipay and WeChat Pay. Offering mobile payments is a must for high end retailers looking to attract high spending Chinese shoppers.

 

Accepting a wide range of digital payments methods gives them the confidence to spend freely. Retailers who continue to use a variety of different terminals to cater for these payment methods will undermine the overall in-store experience.

Bringing payments to the customer

 

Customers dislike queuing and crowds so reducing them is critical in the post pandemic world. However, savvy shop keepers will want to increase dwell time. This is especially true in larger stores where footfall tends to be higher than in the smaller boutiques.

 

One way to achieve this is to take mobile devices and tablets to the customer. That way staff and consultants can show online collections, complementing the in-store experience in the physical world. Brands can up-sell by extending the range of products they offer to customers, driving more sales revenue.


The right payments partners help retailers deliver this exclusive level of service. Stylish new android payment terminals ensure a faster, safer and secure process, giving staff the ability to take payments on the move from anywhere in-store.

 

Building the ultimate omni-channel

 

The pandemic not only led to a sharp growth in online sales, it accelerated the move to omni-channel seamless shopping across different platforms. In short, omni-channel retail is here to stay.

 

Unifying multiple payment channels gives retailers the flexibility to process a wide range of payment methods either on-site, online or via mobile to support their omni-channel strategy.

 

Retailers can offer international shoppers instant VAT refunds on Tax Free purchases while in-store. Doing this within a luxurious setting puts them in the mood to spend the money straight away before they leave, helping drive higher Average Transaction Values (ATVs).

 

More Whoosshh, more sales

 

The online experience of the last 12 months is shaping what shoppers expect as they return in-store meaning that retailers must deliver a fully immersive highly personalised multi-channel experience.

 

As domestic customers start to return and with many international customers salivating at the thought of being able to shop in-store wherever they are, the prospects for many luxury retailers are looking much better.

Find out more about how we can help you add more Whoosshh to your stores, discover more Retail payment moments

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