For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

 

For Tax Free shopping in the Finland, please visit our Finland webpage.

 

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Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash. 

 

For additional information please refer to this page.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We are waiting to receive your stamped Tax Free form.

 

Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.

 

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

 

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional fees.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have received your Tax free form and paid your refund by one of the following refund methods:

 

  • Cash
  • Alipay instant refund
  • WeChat instant refund

 

The refunding process is now complete.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ 

 

We have paid your refund by one of the following refund methods:

 

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  • Cheque/Prepaid card
  • Bank transfer
  • Ctrip Pass

 

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

We have received your Tax Free form and the refunding process is now complete.

 

Your refund amount was deducted from the original purchase amount at the time of purchase in the store.

 

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/

 

Making payments easier – the magic of tokenisation

Making payments easier – the magic of tokenisation


August 2021


It's no illusion. Payments are getting easier and easier.

When I park my car I don't have to worry about having the right cash (or any cash, for that matter). It's become second nature to make a contactless payment at a pay station.

 

In the same way, I can easily order my Friday night takeaway through an app on my phone. 30 minutes later, abracadabra! My food arrives and I haven't even noticed the money leaving my account.

 

Digital services are transforming the way we pay for things online and in the real world. It’s magical that payments technology is making our lives easier and better.

 

Faster and more secure

 

A great example of this is the evolution of payments technology across the hotel industry.

 

Guests enjoy so many benefits; from the moment they book, right through to when they enjoy their stay. And the great thing is it all happens behind the scenes, off stage.

 

That’s the magic of tokenisation. It allows hotels to securely store their guests' sensitive card data on file. The data is encrypted and replaced with a unique code, or ID, called the token. This protects the data from fraudsters.

 

The beauty of this is that the hotel doesn't have to worry about storing my sensitive information, so there are fewer worries about being PCI compliant. And I have the reassurance that my card details are secure; a win/win for everybody.

 

It all starts when a guest makes a reservation online. That's the point at which the token is created. It's stored securely so there's no need for guests to present their payment details again when they check-in. One less thing to worry about at check-in, speeding-up the process.

More convenient

 

Of course, for some guests, keeping their card details safe is top of their list, and while that's important for me too, what I love about tokenisation is convenience. Once you have the token, you can use it for all payments.

 

As a guest, I can wander around the hotel – book a treatment, buy a snack, a drink at the bar – you name it. No need for me to sign a bill or present my card at any point in my stay, a much-welcomed improvement.

 

You can also activate the token on any device that has NFC capability, like a wristband, even a wearable and the guest can then use that to pay. So there’s no need for them to bring their card to the pool or bar.

 

Everything is just smoother and quicker and puts guests in a better mood. In the back of my head, the trust I have in the hotel has gone up. And if your guests are feeling good, they won't worry as much about their spending and are less likely to be checking the bill. That is good news for your hotel.

 

Tokens are also convenient for the guest and hotel in other ways. It's easy to sort out refunds if a trip is cut short or add additional amounts spent in the hotel like the mini-bar.

 

And it all helps you deliver that special five-star Aaaahhhh moment.

 

More spending

 

One of the other spin-offs from tokenisation it that as guests spend, the data from their activities can be captured and analysed. The token provides a unique identifier to track guests and with the appropriate permissions in place, the data can be plugged into enterprise systems such as CRM systems and loyalty platforms.

 

This is amazingly useful for returning customers who we know spend more on subsequent trips to a hotel. For example, if they enjoy a bottle of wine with lunch, incentivise them with a discount the next time they're in town.

 

Marketers love to talk about segmentation, loyalty programmes and CRM – I think it's just a good old fashioned case of giving the guest what they want.

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